Privacy Policy
Last updated: June 2, 2026
1. Overview
SoliContrax("we," "us") is an AI-assisted platform for government-contracting proposal development. This Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. Using our website and application (the "Service") means you accept this Policy and our Terms of Service. If you do not agree, do not use the Service.
For a summary of your privacy choices (including California rights), see Your Privacy Choices (Section 12).
2. Who we are
Data controller: SoliContrax (Delaware, USA)
Mailing address: Available upon request — email Info@SoliContrax.com for our current business mailing address.
Privacy contact: Info@SoliContrax.com
General inquiries: Info@SoliContrax.com
3. Information we collect
Account and identity
- Account data — your email, password, and profile details, handled by our authentication provider. We store a user identifier to link your activity to your account.
Content you provide
- Uploaded documents — solicitations and knowledge-base files, plus their file names and types.
- Text you enter — concepts, pitches, chat messages, client names, optional industry labels, search queries, and promo codes.
- AI outputs — concepts, extractions, outlines, proposal sections, compliance matrices, and chat replies generated on your behalf.
- Extracted contacts — names, titles, emails, and phone numbers parsed from solicitations when present in uploaded documents.
Documents you upload may contain personal information about other people. You are responsible for having a lawful basis to upload and process it.
Sensitive personal information
We do not ask you to provide sensitive personal information (such as Social Security numbers, government IDs, or health data). However, uploads you choose to submit may incidentally contain such information. We process sensitive personal information only as needed to provide the features you request (for example, parsing a solicitation). Do not upload classified, Controlled Unclassified Information (CUI), or other data you are not authorized to share.
Billing and usage
- Payments — our payment processor handles credit purchases. We receive transaction metadata (amount, currency, a transaction reference), not your full card number.
- Usage — credit balance, purchase and consumption records, and internal logs of AI usage (including token counts and estimated costs).
Technical data
- Account identifiers, timestamps, notification records, file references, embedding vectors derived from your content, and server logs needed to run and secure the Service.
- Our infrastructure providers may log IP addresses, user agents, and request metadata. We do not use this for cross-site advertising.
4. How we use information
- Provide, maintain, and secure the Service, including sign-in, storage, and search.
- Run AI-assisted workflows — parsing solicitations, generating concepts and drafts, chat, and retrieval over your documents.
- Process payments, manage credits, and prevent fraud or abuse.
- Send in-app notifications and deadline reminders.
- Enforce our Terms, protect security, and comply with law.
- Analyze aggregate usage and internal costs to run the business.
We do not sell your personal information, and we do not use your content to train public AI models. Content is sent to our AI providers only to deliver features you request.
Financial incentives: We may offer promotional or starter credits at our discretion. These offers are not conditioned on you providing additional categories of personal information beyond what is needed to create and use an account.
5. Artificial intelligence
The Service uses large language models and embedding models to analyze documents, generate text, score concepts, and power chat. This is automated assistance, not a substitute for your professional judgment — outputs may be inaccurate or incomplete, so review all materials before use.
When you use AI features, relevant portions of your uploads, concepts, and chat history may be sent to our AI service providers for the duration of the request. We store prompts, outputs, and embeddings as described in Section 3.
Automated scoring: The Service may generate advisory scores or grades (for example, on concepts you submit). These are recommendations only — they do not produce legal or similarly significant effects, and you remain responsible for all decisions and submissions.
7. Service providers
We share information with the following service providers that help us run the Service. Each processes data on our instructions under their agreements with us:
- Authentication provider — Sign-in, session management, and account credentials.
- Data hosting provider — Secure storage of account data, uploaded files, and generated content.
- AI service provider — Large language models and embeddings for document analysis, generation, and chat.
- Background processing provider — Orchestration of long-running document and generation workflows.
- Payment processor — Payment processing for credit purchases.
- Application hosting provider — Application hosting and serverless execution.
We may also disclose information when required by law, to protect rights and safety, or in connection with a merger or sale of assets (with notice where appropriate).
8. International transfers
We are based in the United States. If you use the Service from elsewhere, your information may be transferred to and processed in the U.S. and other countries where our providers operate, which may have different data-protection laws. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for transfers from the EEA, UK, or Switzerland.
9. Security and retention
We protect your information with measures including encryption in transit, logical separation of customer data, and access controls on production systems. No method of transmission or storage is completely secure.
We retain information according to the following schedule (or as required by law):
| Data type | Retention |
|---|---|
| Account and consent records | While your account is active, plus up to 3 years after closure for legal and audit purposes |
| Uploaded documents, embeddings, chat, and AI outputs | Until you delete the content or close your account; backups may persist up to 30 days |
| Billing and credit records | Up to 7 years for tax, accounting, and fraud-prevention obligations |
| Server and security logs | Typically 30–90 days, unless needed for an active investigation |
| Background job and event logs | Generally 30–90 days, unless needed for operations or security |
You can delete certain content in the application. For account deletion or broader erasure, see Section 10. Backups and logs may persist for a limited period after deletion.
10. Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we collect, use, and disclose.
- Access, correct, or delete personal information we hold about you.
- Receive a copy of your data in a portable format.
- Object to or restrict certain processing, or withdraw consent.
- Opt out of the "sale" or "sharing" of personal information.
- Limit use and disclosure of sensitive personal information (California residents).
- Lodge a complaint with a supervisory authority (EEA/UK users).
How to submit a request
Email Info@SoliContrax.com with the subject line Privacy Request and tell us what you are asking for (access, deletion, correction, or portability). We will verify your identity using information associated with your account before fulfilling the request.
- Response time: We aim to respond within 45 days. If we need more time, we will notify you (up to an additional 45 days where permitted).
- Authorized agents: California residents may use an authorized agent. The agent must provide proof of authorization and we may verify your identity directly.
- Appeals: If we deny your request, you may reply to our response to appeal. We will explain our decision in writing.
- Non-discrimination: We will not discriminate against you for exercising your privacy rights.
California residents: see also Section 11 and Your Privacy Choices (Section 12).
11. California residents (CCPA/CPRA)
This section supplements the Policy above for California residents. In the preceding 12 months, we have collected the categories of personal information below. We do not sell personal information or share it for cross-context behavioral advertising.
Categories collected
| Category | Examples in SoliContrax | Source | Business purpose | Disclosed to |
|---|---|---|---|---|
| Identifiers | Account ID, email, client names | You; authentication and payment providers | Account, billing, support | Authentication, payment, data hosting, and application hosting providers |
| Customer records | Payment metadata, credit balance and usage, promo redemptions | You; payment processor | Billing, fraud prevention | Payment processor, data hosting provider |
| Commercial information | Credit purchases and usage history | You; payment processor | Provide paid features | Payment processor, data hosting provider |
| Internet / network activity | IP address, user agent (infrastructure logs) | Your device; hosting providers | Security, operations | Application hosting and authentication providers |
| Professional / business information | Solicitations, proposals, extracted agency contacts, chat content | You; AI extraction | Core Service delivery | Data hosting, AI, background processing, and application hosting providers |
| Inferences | Concept grades, bid/no-bid signals, generated summaries | AI processing of your content | Advisory features you request | AI and data hosting providers |
| Sensitive personal information | May appear incidentally in uploads (e.g., IDs in solicitations) | Your uploads | Provide parsing and drafting features you request | Data hosting, AI, and background processing providers |
Sensitive personal information — limit use
We use sensitive personal information only to provide the Service you request and for security and legal compliance. We do not use it to infer characteristics about you for unrelated purposes. California residents may request that we limit use of sensitive personal information by emailing Info@SoliContrax.com.
Sale and sharing
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. See Your Privacy Choices (Section 12) for more detail.
12. Your Privacy Choices
SoliContrax respects your privacy. This section summarizes key choices available to you, especially if you are a California resident under the CCPA/CPRA. Sections 10 and 11 above provide additional legal detail.
We do not sell or share for advertising
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. There is no need to opt out of sale or sharing for advertising purposes because we do not engage in those activities.
If our practices change, we will update this Policy and provide any opt-out mechanism required by law.
Global Privacy Control (GPC)
If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of personal information. Because we do not sell or share for cross-context behavioral advertising, your experience with SoliContrax will not change, but we honor GPC where applicable.
Limit use of sensitive personal information
California residents may ask us to limit use of sensitive personal information to what is necessary to provide the Service. We already use sensitive personal information only to deliver features you request and for security and legal compliance. To submit a limit request, email Info@SoliContrax.com.
Access, delete, and correct your data
You can:
- Delete individual documents, clients, opportunities, and proposals in the application.
- Clear concept chat history from within a concept session.
- Request account deletion or a copy of your data by emailing us (see below).
We will verify your identity before fulfilling requests and respond within 45 days (or notify you if we need additional time). We will not discriminate against you for exercising these rights. For formal requests, see Section 10.
How to contact us
Email Info@SoliContrax.com with the subject line Privacy Request and describe what you need. Authorized agents may submit requests on your behalf with proof of authorization.
California-specific disclosures and category tables: Section 11 — California residents.
Cookies
We use essential cookies only. See the Cookies section (Section 6) for details.
13. Children
The Service is for business users and is not directed to children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children.
14. Changes
We may update this Policy from time to time. We will post the revised version here and update the "Last updated" date. Material changes may require you to accept the updated Policy in the Service before continued use.
15. Contact
Privacy questions and requests: Info@SoliContrax.com
See also our Terms of Service and Your Privacy Choices (Section 12).